The MYCS concept

What's the difference between modular furniture and made-to-measure furniture?

Modular furniture is made up of various standardised parts (modules) which can be assembled together in multiple ways to create different pieces of furniture. This modular furniture is created using our 3D configurator and can be ordered directly via our website. The modular system enables you to create furniture which meets your individual needs, but the options are limited to those provided within the configurator. If our selection of modules does not meet your requirements, we also offer a made-to-measure service. This involves a consultation with our team of interior designers on the details of your project (colours, dimensions, accessories). They then produce a custom design according to your wishes along with a quote. Once you have approved the design in writing and accepted the quote, your piece of furniture is individually produced for you.

Modular configuration

Do my shelves need to be fixed to the wall?

Yes, it is always necessary to fix shelves to the wall as it provides additional stability. If your shelf is in the middle of the room rather than next to a wall, it needs to be attached to the floor or ceiling instead. Adding back panels will make your shelf even more stable.

Is it possible to mount the shelves on the wall?

Generally yes, however it depends on your particular design and the condition of the wall. Please also note that having shelves suspended from the wall incurs an extra cost. We would be happy to request the additional accessories required to wall mount the shelf from our manufacturers. Just contact our interior design team at support@mycs.com or call 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) and let us know what you would like. Thank you!

Do MYCS shelves have feet or legs?

Yes, all of our shelves are delivered with adjustable feet which are attached to the shelving panels. These help to counteract uneven floors and can be adjusted from 0.5 to 2cm. You can find a photo of these in the description of your configuration. As well as these discreet legs, you can also choose from a selection of leg designs within the configurator, where you can view them in detail. If you would prefer a different leg style, simply contact our interior design team at support@mycs.com or by calling 0330 808 7475 (Mon - Fri, 9am - 5pm GMT). Please send us as much detail about the design you would like (your saved configurator design, details of your desired leg type including sizes, photos or sketches) as possible. Thank you!

Is it possible to place the individual inner shelves in different slots to those you've suggested on the website? (before drilling)

Yes, absolutely! The default space between shelves within the configurator is 17cm. However, as all of our vertical shelf walls are pre-drilled holes with holes at 32mm intervals, you can choose where to put each individual shelf during the assembly process.

Do I have to add back walls to my shelves?

Back walls add extra stability to your furniture but they are not compulsory. We advise always fixing your shelves to the wall, however, for your own safety and to stabilise your shelves. You can either add back walls to particular sections of your shelf, (to create an alcove, for example) or add them to the entire shelf.

What's the maximum weight MYCS shelves can hold?

Our narrow shelves with a width of 37cm have a maximum weight capacity of 30kg, while our 73cm-wide shelves have a maximum weight capacity of 20kg. The weight must be spread evenly along the entire length of the shelves. If you would like to find out more information, just contact our interior design team at support@mycs.com or call 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).

Do you provide all the necessary parts for assembly?

Yes. You will receive a box containing high quality tools and all the accessories you need to ensure a smooth assembly process.

Is it possible to personalise the cut-outs made for skirting boards?

Yes, you can enter your exact preferred dimensions for the skirting board cut-outs (baseboard cuts) in the "Review" tab of the configurator. The price is automatically calculated according to the number of cut-outs that need to be made. Please note that this option is not available if you have added legs to your shelf, or if you have drawers or cupboards at the bottom of your shelf.

Is it possible to purchase ladders for especially high shelves?

Yes, we offer stainless steel ladders with a height of 230cm or 320cm. To order these, please contact our interior design team at support@mycs.com or call 0330 808 7475. We are here to help Monday - Friday, 9am - 5pm GMT.

How can I create a shelving system that fits the height of my ceiling perfectly?

Select your preferred height in our configurator. For the purpose of assembly, please leave at least 3cm between the highest point of your shelf and the ceiling. If your desired height is not available in our modular system, it's not a problem. We can personalise our modules to fit your room, and would be happy to help you with the planning for this. Simply contact us at support@mycs.com or call us on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) and let us know your requirements. If you would prefer to discuss your needs in more detail in person, then feel free to visit one of our showrooms.

I want to create an alcove in the middle of my shelving unit, how do I do that?

Our shelving systems offer two board sizes: 36cm and 72cm. If you would like to combine two boards to make a larger shelf or create an alcove larger than those offered within the configurator, we would be happy to provide you with a made-to-measure design. Simply drop us an email at support@mycs.com or call us on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) and our team of interior designers would be happy to offer you a design solution.

How do I create a corner shelf using the configurator?

It is not possible to create a corner shelf using the configurator. However, you can still design a corner shelf with the following trick: create two different shelves - one for each wall - and attach them together during the assembly process. If this solution doesn't work for you, however, you can opt for a made-to-measure piece by contacting us at support@mycs.com or calling us on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).

How do the table extension panels work?

Our extension panels are made up of two parts: metal brackets attached to the bottom of the table top, which can be opened out or folded away, and the extension panel itself which clips onto the metal bracket. To do this, the narrow table frame must be removed. When not in use, the extension panel can be stored separately; our tables do not have built in storage for the extension panel. It is not possible to have table extension panels if your table has SYMPLE or SOLYD legs.

How do I create a corner wardrobe using the configurator?

It is not possible to create a corner wardrobe using the configurator. However, you can still design a corner shelf with the following trick: create two different pieces of furniture - one for each wall - and attach them together during the assembly process. If this solution doesn't work for you, however, you can opt for a made-to-measure piece by contacting us at support@mycs.com or calling us on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).

Is it possible to design a wardrobe without doors?

Yes, absolutely! However, it isn't yet possible to do this online. If you would like an open wardrobe with no doors, please send a description of your project to support@mycs.com or give us a call on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT). Our interior design team will happily provide you with a quote and help you configure your ideal wardrobe.

Are the doors and drawers of your wardrobes lockable?

Unforuntely, no, the doors and drawers of our wardrobes are not lockable.

Which direction do the shelf doors open in?

This isn't predetermined, so you can simply choose whichever way is more practical during assembly by turning the door upside down.

How do the shelf doors open?

You can select from two options for the opening mechanism of our doors and drawers: either a push-to-open mechanism (a handle-free design), which is the default setting in our configurator, or small, understated handles which you can add to your design under the 'Front panels' tab in the configurator.

Is it possible to have glass doors on MYCS shelves?

Yes, of course! Upon request, we can also produce glass doors with various different types of glass, wooden and metal frames according to your design requests. Simply our interior design team via email at support@mycs.com or by calling us on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).

Are the wooden table tops oiled or varnished?

Our table tops are pre-oiled by the manufacturer. We recommending re-oiling it before use and continuing to do so periodically to keep it looking its best. The oil protects your table, revitalises the wood and has several advantages: it's easy to use, doesn't leave a film, and is waterproof and good for the environment.

Using the 3D configurator

The configurator won't load, what shall I do?

Please ensure that you have a stable internet connection. Another solution could be to delete your browser cookies. It may also be that our site is experiencing some technical difficulties. Should this be the case, try refreshing the page. If you continue to experience problems, we recommend trying again at a later time.

I didn't manage to create my design using the configurator, what can I do?

In this case, we would advise contacting our interior design team, who will be happy to help you come up with a design you like. You can contact them by emailing support@mycs.com or by calling 0330 808 7475 (Mon - Fri, 9am - 5pm GMT). Please provide as much detail in your email as possible about your desired piece of furniture (dimensions, colours, drawers, doors, etc.).

The dimensions suggested on the site don't work for me, what can I do?

In this case, you can order a made-to-measure piece of furniture. To do this, please contact our interior design team at support@mycs.com or call them on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT). In order to help us process your request as quickly as possible, please provided a detailed description of your desired piece. Where possible, please also provide an outline of your design along with your contact details.

The colours, finishes, or materials suggested on the site don't suit me, what can I do?

In this case, you can order a made-to-measure piece of furniture. To do this, please contact our interior design team at support@mycs.com or call them on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT). In order to help us process your request as quickly as possible, please provided a detailed description of your desired piece. Where possible, please also provide an outline of your design along with your contact details.

Made-to-measure furniture

What exactly is a made-to-measure piece of furniture from MYCS?

It is a piece of furniture that cannot be designed using the 3D configurator and instead requires input from our interior design team. If you choose this option, you will consult with our team on the details of your project (colours, dimensions, accessories). They will then produce a custom design according to your wishes. Once you have approved the design in writing, the piece of furniture will be individually produced for you.

What kind of time span should I expect for a made-to-measure project?

It takes time to produce a made-to-measure piece of furniture, as the piece is designed and produced especially for you! The time required to define and design your project varies according to your requests and the complexity of the design. Once you have approved the draft design and accepted the quote, the delivery span is between 10-14 weeks, depending on the project.

How do I order made-to-measure furniture?

Decided that you'd like to place an order for a piece of made-to-measure furniture? It's easy to do so - simply send an email to support@mycs.com or visit us in one of our showrooms. To help us process your request as quickly as possible, please give us as much detail as possible about your request. Along with your contact details, please send us any draft designs where possible, as well as your desired specifications. Thanks very much! Please note that made-to-measure orders do incur an additional charge and a long delivery time (approximately 10 weeks).

I want MYCS to plan the complete furnishing of my new apartment or office. How does this work?

We would be happy to help you come up with an individual and modern design for your office or apartment. Our qualified interior designers have years of professional experience and are able to provide a full service consultation, which covers the whole process from personal consultation, to planning, right up to assembly. If this sounds suitable for you, then please contact our interior design team on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or via email at support@mycs.com.

Can you order wardrobes/shelves in depths other than 34cm and 47cm?

Yes, with MYCS you can customise your desired furniture down to the last centimetre. If you would like to order furniture in a custom size (height, width, depth), simply contact our interior design team directly. Our knowledgeable team is happy to answer any questions you may have and provide more information on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT). They can also provide you with a quote for a piece of made-to-measure furniture via email at support@mycs.com.

Can you order table tops in sizes other than those shown in the configurator?

Yes, upon request we would be happy to provide you with a quote for a made-to-measure table in your desired length, width and height. If this sounds suitable, please contact our interior design team. Our knowledgeable team is happy to answer any questions you may have and provide more information on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT). They can also provide you with a quote for a piece of made-to-measure furniture via email at support@mycs.com.

Standards and certificates

Which standards do your materials adhere to?

Your wellbeing is very important to us! That's why we adhere to very high standards and sustainable production processes. Our lacquers are environmentally friendly, non-damaging, and are produced in Europe and approved for use on furniture.

Assembly service

Do you offer an assembly service? If so, how much is it and where on the website can I book it?

Yes, our professional assembly team is on hand to deliver and assemble your furniture for you! The assembly service charge is calculated according to the complexity of your product and is displayed in the "Review" tab of the configurator, as well as in your basket. If you would like to opt for the assembly service, please be sure to select the assembly option while placing your order. The price will automatically adjust to reflect this.

What does the assembly service include?

Our professional MYCS assembly team accompanies your delivery and builds your furniture for you safely and quickly. Our experienced employees take care of your custom furniture during transport, ensure it is stable and secure during the assembly process and are on hand to fix any issues that may arise. Our team assembles your furniture exactly where you would like it, takes the packaging with them when they leave and leaves your house exactly as they found it. So you can just relax in the knowledge that our comprehensive service has everything covered. When you book our assembly service, you can also benefit from a flexible appointment system and experience our reliable delivery first hand.

A problem arose with the assembly service, what shall I do?

We are very sorry to hear this. Please give our customer service team a call on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT), if possible while the assembly service are still at your house. If they have already left, please contact our customer service, ideally by emailing support@mycs.com with a photo demonstrating what went wrong during the assembly process. Please also provide the part name and your order number. Please send the email from the same address you used to place your order.

Can I opt into the assembly service after placing my order?

Please contact our customer service team on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or via email at support@mycs.com to request this. Please ensure to provide your order number and use the same email address used to place the order in order for us to alter the order accordingly.

Payment

How do I apply a discount code?

It's very easy to use your MYCS discount code! Simply select the furniture you would like to buy and add it to your basket. On the basket summary page, enter your code in the field titled "Add coupon" and press "Apply coupon". The order total will be automatically adjusted to reflect the discount.

Which payment methods do you accept?

We accept the following payment methods for orders placed via our website: Credit card Bank transfer (payment in advance) Paypal We do not accept payments via cheque. For all payment methods, your data is securely encrypted according to the latest security standards.

Is it possible to pay in installments? If so, how?

If you pay via bank transfer, it is possible to pay in two installments at no extra charge, with 50% of the total order value due upon placing your order and the remaining 50% due upon delivery. Please use your name and order number as the reference for your bank transfer.

I received a payment reminder but have already paid, what should I do?

Please accept our apologies for this error. Please contact our customer service team directly on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or email us at support@mycs.com. In order for us to process your query efficiently, please provide your order number, name and the email address originally used to place the order.

My Paypal payment didn't go through, what shall I do?

You can either try to place the order again using a different payment method, or we can try to put the order through for you manually. To do so, please contact our customer service team by emailing support@mycs.com or calling us on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT). Important: please send your email from the same address you used to place your order, otherwise we will be unable to provide any information for data protection reasons. Thank you!

Can I change payment method after placing my order?

We are sorry but unfortunately for technical reasons we are unable to retroactively alter the payment method used to place your order.

I haven't received a payment confirmation, even though my payment has gone through.

Please accept our apologies for this error. Please contact our customer service team on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or email us at support@mycs.com. In order for us to process your query efficiently, please provide your order number, name and the email address originally used to place the order. We will then be able to provide confirmation of your payment without delay. For payments made via bank transfer, please note that the transaction can take several days to process.

I haven't received my invoice.

Please contact our customer service team directly on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or by emailing us at support@mycs.com. In order for us to get back to you quickly, please be sure that you always contact us from the email address associated with your account or the one you used to place your order.

What are MYCS' bank details?

Here they are: mycs GmbH - UK Bank: TransferWise Account Number: 81485564 Sort Code: 23-14-70 Whenever you pay via bank transfer and to ensure your order is processed as quickly as possible, it is vital that you state both your name and order number as the reference for your transfer.

I have a question about my invoice/My invoice is incorrect.

Please contact our customer service team on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or by emailing us at support@mycs.com. So that we can deal with your question as quickly as possible, please make sure to give us your order number, your name, and the email address used to place your order.

Order process

Where can I check the progress of my order?

Once you have placed your order, you will receive an email updating you on the progress of your order. Our logistics team will contact you directly to give you more details about the shipping and delivery of your order. If you would like to find out more information about the status of your order, please don't hesitate to contact our customer service team at support@mycs.com or give us a call on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).

What is the order confirmation? What information does it contain and what does it mean?

Once your order has gone through on our site, you will receive an order confirmation via email. This contains a breakdown of all the modules that make up your order and which will be delivered to you. We would advise reading through this carefully and getting in touch with us if you find any errors.

Can I order additional modules or extensions after placing my order?

Yes, you can order additional modules after your order has gone through, but this cannot be done online! Whether you would like to add an extra shelf, different coloured doors, a shelf extension panel, additional modules to your sofa or an extension for your table, simply contact us at support@mycs.com and let us know what you'd like to add.

Delivery

Where on the website can I find the estimated delivery times for a piece of furniture?

The delivery times listed on our website are updated in real time for each configuration, according to their availability of the individual modules. The delivery times displayed can therefore vary depending from design to design! They are displayed in the top right-hand corner of the configurator page, next to the "Add to cart" button.

When will my order be delivered?

Once your order has been received and accepted, you'll recieve a confirmation email containing an estimated delivery date. Our logistics team will then send you an email when your item is ready for delivery, followed by our third party delivery provider contacting you directly to arrange a delivery time and date that suits you. If you opted for the assembly service, then our logistics team will contact you to arrange a convenient time slot.

I won't be at home for the specified delivery slot, what shall I do?

Please contact the delivery service or our customer service team on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or via email at support@mycs.com. There may be an additional charge for deliveries at a specific time of day.

Do you deliver all the way to my door?

Yes, our lovely delivery team will carry your items into a room of your choice. Smaller deliveries will simply be delivered to your door.

Can I change the delivery address after placing my order?

If your order has not yet been shipped, it is still possible to change the delivery address. To do so, please contact our customer service team to request a change of delivery address, remembering to quote your order number.

My delivery did not arrive during the specified delivery slot, what should I do?

Please accept our apologies for this. Please contact the delivery service if you have their number, quoting your order or tracking number. If you are unable to reach the delivery service, please contact our customer service team on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or send them an email at support@mycs.com.

Cancellations & returns

How do I remove a product from or cancel my order?

It is still possible to cancel your order up until you have received a shipping confirmation. Please contact our customer service team directly on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or via email at support@mycs.com. Please send us the product numbers you wish to remove from your order/details of the order you wish to cancel. Please be sure to send your email from the same email address you used to place the order so that we can help you as quickly as possible.

I cancelled my order but have received a delivery note.

Please contact our customer service team as soon as possible by calling 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).

My order is damaged, what should I do?

We are very sorry to hear this. Please get in touch with our customer service team, ideally via email at support@mycs.com, so that you can send us a photo of the damage. Please also include the part number, order number and, if appropriate, let us know what your preferred solution would be. Important: Please send your email from the same email address you used to place your order, or we will be unable to provide any information for data protection reasons. Thank you!

I've received the wrong item in my order.

We are very sorry to hear this. Please get in touch with our customer service team, ideally via email at support@mycs.com, so that you can send us a photo of the incorrect item you have received. Please also include the part number, order number and, if appropriate, let us know what your preferred solution would be. Important: Please send your email from the same email address you used to place your order, or we will be unable to provide any information for data protection reasons. Thank you!

Something is missing from my order, what shall I do?

We are very sorry to hear this. Please get in touch with our customer service team, via email at support@mycs.com or by calling 0330 808 7475 (Mon - Fri, 9am - 5pm GMT). Please provide the part number, order number and a description of what is missing from your order, and, where possible, let us know what your preferred solution would be. Important: Please send your email from the same email address you used to place your order, or we will be unable to provide any information for data protection reasons. Thank you!

How do I return a product?

Please contact our customer service team by emailing us at support@mycs.com or calling us on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT). Please provide the part number(s), the number of items to be returned, your order number and state the reason you are returning the product. We will then promptly send you a returns label. Please note: you may be responsible for covering the cost of the return, please see the cancellation policy in our T&Cs. Important: Please send your email from the same email address associated with your order. Thank you!

How can I exchange my product?

Please contact our customer service team directly on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or via email at support@mycs.com. Please send us a detailed description of the items you wish to return and their part numbers, along with your order number, and the reason for your return. Please also provide a list of the new modules, along with their part numbers, that you would like to receive in exchange. To ensure we can help you as quickly as possible, please be sure to send your email from the same email address you used to place the order/the email address associated with your user account.

Where can I get spare parts from?

Please contact our customer service team on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or by emailing us at support@mycs.com. Please send a detailed description of the item(s) you require, including the part numbers where necessary. Please be sure to send your email from the same email address associated with your original order.

Cancellation policy

Please see our our terms and conditions page for more information regarding order cancellations.

Furniture care

How do I care for marble surfaces?

If you spill a liquid on your marble table, wipe it up with a damp cloth immediately. For a deeper clean, use a soap with a neutral pH - any acidic or alkaline products can damage the marble surface. Using coasters and placemats also helps to prevent any wear and tear.

How do I care for wooden surfaces?

Clean the surface of the furniture with a soft, damp cloth. Avoid using any abrasive sponges or solvents. Our wooden surfaces are not oiled, but we recommend doing so in order to protect the wood from marks and other everyday wear and tear. Make sure to use environmentally-friendly, non-pigmented oils for this.

How do I care for lacquered surfaces?

Clean the surface of the furniture with a damp, non-fluffy cloth, such as a microfibre or silk cloth. If you notice a mark, use a little soap and water to remove it. Ensure that you rub the cloth in a circular motion to avoid scratching your furniture.

Services

Is it possible to order samples of your materials?

Yes. You can order samples for free by clicking on "Inspiration" in the main menu, then "Order Samples". You can then select up to 8 materials that you like, and we'll send you these samples by post.

How can I get in touch with a customer service agent about any other questions I might have?

You can contact us through 3 channels: by email at support@mycs.com, through our live chat function at the bottom right of the website, or by telephone on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).

Do you have any MYCS stores/showrooms where I can view your products in person?

We are planning to open a showroom in London in the near future. We already have 8 showrooms in Europe, located in Paris, Nice, Munich, Berlin, Zurich, Dusseldorf, Hamburg and Frankfurt. These are showrooms where you can see our furniture up close and consult with our interior designers. Our showrooms are not stores, however, and it is not possible to buy furniture on the spot.

Do you have a newsletter?

Yes. You can subscribe by scrolling to the bottom of any of our webpages to the banner titled "Subscribe to our newsletter now!". Enter your email address and click on "Subscribe". You will then receive an email asking you to confirm your subscription. The weekly newsletter will keep you up-to-date with the latest decorating and interior design trends, as well as any newly released MYCS products. We will also let you know about any offers we are running. If for any reason you have problems subscribing to our newsletter, please check your spam/junk email folder and, if the problem persists, drop our customer service team an email at support@mycs.com.

How can I get in touch with an interior designer regarding a project?

There are three ways to get in touch with our interior designers: email support@mycs.com, call 0330 808 7475 (Mon - Fri, 9am - 5pm GMT), or stop by one of our showrooms to have a chat with them in person.

Assembly help

I'm missing the assembly instructions for my furniture. What should I do? Where can I find the assembly instructions online?

You can download your assembly instructions from our website. Simply scroll to the bottom of this page (FAQs). There you will find the assembly instructions for our entire product range.

My assembly instructions are not specific to my piece of furniture. What should I do?

Our assembly instructions are generalised, and explain the assembly system for each type of product we offer. The instructions are therefore adaptable to your individually configured piece.

I don't understand the assembly instructions. What should I do?

If you encounter difficulties while assembling your piece of furniture, please feel free to contact our customer service team at support@mycs.com or by calling 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).