Modular configuration

What is a heavy-duty board?

When customising your GRYD, choosing the right boards are key. Narrow boards (37 cm) can hold up to 60 kg, and wide boards (73 cm) up to 40 kg (FYI: boards with feet are unavailable as heavy-duty boards). If your GRYD is going to be housing heavy objects, make sure you choose “heavy-duty boards” in the configurator; when filling your GRYD furniture, distribute the weight as evenly as possible.

You can also strengthen your GRYD with a metal brace. The brace is available in white or black, is easy to assemble, and holds 80 kg; if you have a load of up to 100 kg, simply double the support with two braces. The strut is not intended for reinforcement as a bench, or something similar. Please contact our customer service by email: support@mycs.com if you have any further questions.

Heavy duty boards are available in black and white—so as well as being a practical solution, they’re a stylish accent for your GRYD.

Is it necessary to mount the shelves on the wall?

Yes, it is always necessary to mount our shelves to guarantee their stability. If you’re placing your shelves in the middle of a room, not on a wall, then affix them to the ceiling or the floor. Stabilise them further by adding shelf backs to your design.

Can the shelves and cabinets be hung on the wall?

Yes, GRYD furniture models can be hung on the wall. For support, choose the discreet wall brackets in 37cm and 73cm, available in black or white.

What do I need to consider when hanging my shelves and/or cabinet?

So that we can ensure that the wall cabinet is securely attached, the wall provided should be as flat as possible. A flat wall will allow the wall brackets to be optimally attached and screwed firmly to the wall. The wall itself should also be as stable as possible. We supply you with a wall bracket and a shelf bracket for each vertical module of your configuration, which are screwed together and placed in the top area of the module. You can choose whether you prefer the brackets in black or in white. Please note that the maximum load per wall bracket must not exceed 100 kg. An Allen key as well as screws and dowels for fastening to brick or concrete walls are also included in the delivery of your wall cabinet. If you have plaster or plasterboard walls, you can unfortunately not use our wall cupboard. For all other wall properties you need the appropriate screw / dowel combinations - it's best to get advice from a hardware store.

Is it possible to personalize the cut-outs made for skirting boards?

Yes, you can enter your exact preferred dimensions for the skirting board cut-outs (baseboard cuts) in the "Review" tab of the configurator. The price is automatically calculated according to the number of cut-outs that need to be made. Please note that this option is not available if you have added legs to your shelf, or if you have drawers or cupboards at the bottom of your shelf.

Do MYCS shelves have feet or legs?

All shelves are supplied with discreet, height-adjustable feet. They can compensate for any unevenness in the floor, and are independently adjustable in height from 0.5cm to 2cm. Please see this pictured in your configuration.

In addition to these built-in feet, ten other models of shelf feet in wood and metal are also available in the configurator.

Do you still have questions? Contact our interior design team at support@mycs.com or 0330 808 7475 (Mon-Fri, 9am-5pm GMT).

Do you also offer ladders for high shelves?

Yes, we offer stainless steel ladders with a height of 230cm or 320cm. To order these, please contact our interior design team at support@mycs.com or call 0330 808 7475. We're here to help Monday-Friday, 9am-5pm GMT.

Are the doors and drawers of your wardrobes lockable?

No, our wardrobe doors and drawers are not lockable.

Which direction do the shelf doors open in?

Yes, absolutely! The default space between shelves is 17cm, but all of our vertical shelf walls are pre-drilled with holes at 32mm intervals, so you can choose where to put each individual shelf during assembly.

Is it possible to place the boards at different heights than displayed on the website?

The side walls provide a drilled row of holes. In a distance of 32.5 mm the boards can be installed and re-installed flexibly by you. The holes have a diameter of 3 mm which makes them really discreet. Please note that if you choose backwalls, you may not flexibly re-install the boards anymore as the backwalls are placed between them. Only boards behind doors can still be reorganised because they are a bit shorter.

Do the shelves have back panels?

You can flexibly add back panels in all colours and woods available for the shelf modules in the configurator.

Do I need backwalls for my shelf?

Choose shelf backs if you want to add extra stability to your furniture. We advise fixing your shelves to the wall for your own safety and to stabilise your shelves, and shelf backs make this easier. You can either add shelf backs to particular sections of your shelf (to create an alcove, for example), or add them to the entire shelf.

Are glassdoors available for the shelves?

Yes, of course. Yes, of course. We offer glass doors for our GRYD system. Please check our showcase . You will find the glass doors at the configurator here: COLOURS - FRONT PANELS - GLASS.

How do I plan shelves reaching up to the ceiling?

When designing your shelves, choose the height you need from our configurator, leaving a gap of 5cm from the actual height of your ceiling.

Can I see and touch the materials and colours somewhere?

To see the quality of our materials up close, order one of our free sample boxes. Please note that the inner materials for wardrobes (coated chipboard in oak, walnut, white, and anthracite) are not part of the sample selection.

Standards and certificates

Are the synthetic finishes unhealthy?

Your health is a priority, so we only use materials with high quality standards. Our European-produced finishes are environmentally friendly, non-toxic, and approved for household use.

Where do wood and veneers come from?

Sustainability and responsibility in the production process are part of our company culture, and one of our highest priorities. Our high-quality wood and veneer comes from established European providers.

Product specifications

What is the maximum load of the shelf boards?

Our boards come in widths of 36cm and 72cm can carry 20kg, or up to 60kg with added support (see Heavy Duty Boards and Braces). Please note weight must be distributed across the whole length of the board.

Which are the optical influences of the characteristics of wood?

Wood is a natural product—as every tree grows individually, the wood from each tree is unique in colour and texture, and the same type of wood from different trees can vary in structure and colour. Every piece of MYCS furniture is one-of-a-kind—unique to the tree it came from.

Are the wooden table tops oiled or varnished?

Our table tops are pre-oiled, but we recommending re-oiling it before use and continuing to do so periodically to keep it looking its best. The oil protects your table, revitalises the wood, and has several advantages: it's easy to use, doesn't leave a film, is waterproof, and good for the environment.

How do I care for wooden surfaces?

Clean the surface of the furniture with a soft, damp cloth, and avoid using any abrasive sponges or solvents. Our wooden surfaces are not oiled, but we recommend doing so in order to protect the wood from marks and other everyday wear and tear. Use environmentally-friendly, non-pigmented oils.

How do I care for upholstered furniture properly?

Just clean your upholstered furniture with a damp cloths. Please don't use soapy water or other cleaning agents.

How do I care for my leather sofa properly?

The best way to care for your leather sofa is to dust the leather with a dry cloth from time to time. Under no circumstances should the leather be cleaned with soapy water or other cleaning agents.

What types of leather do you offer?

We have 4 different types of leather to cover your sofa with. The velvety nubuck leather, the soft aniline leather with an open structure, the robust, extra-coated pigmented leather and a butter-soft vegan leather.

With which products do you offer leather?

Leather is available from MYCS as a cover for our FLAYR, TYME and PYLLOW sofa systems, as well as for our FYNE cushions.

What colours is your leather available in?

The following colours are available for the following leathers:
Pigmented leather: Bordeaux red, purple red, taupe beige, white.
Aniline leather: Slate grey, Black
Nubuck leather: Taupe, Walnut Brown, Cognac, Olive Green
Vegan leather: Slate grey, Gravel grey, Grey brown, Coffee brown, Cognac, Taupe beige, Cream white

Isn't leather very sensitive?

How sensitive the leather is depends on its type. Our aniline leather is definitely one of the more sensitive types and is therefore not so well suited for heavy use by children or pets. Pigmented and vegan leathers, on the other hand, are quite robust and can withstand a lot. Our nubuck leather is not insensitive, but suede develops its own character and charm through partial wear. So you'll find the right leather for every type of use at MYCS.

Why does leather have marks?

Every leather is different and has its own characteristics. Just like on any skin, you can see the markings of life, such as pores, stitches or scars. When dyeing, deviations can occur due to this skin-specific structure. But this is what gives each piece of leather furniture its own unique radiance.

Why should I choose leather and what makes it better than other fabrics?

Leather is a high-quality natural material. Its individual structure and artful processing make leather products a stylish eye-catcher in any home. It is also the perfect upholstery material. Leather is allergy-friendly and absorbs neither dust nor mites nor smoke. It breathes and adapts to room temperature and humidity. It also feels great and looks outrageously good. What's more, it is stretchable and keeps its perfect shape for a long time. Even abrasion and sunlight cannot harm its charm. If treated well, your leather product will age with class and style and stay with you for a lifetime.

I like the look of leather but don't want to buy real leather. Do you have any other choices?

Of course, you shouldn't do without a sofa in the best leather quality if animal welfare is important to you. That's why, in addition to our leather made from animal skins, we also offer vegan leather, which is in no way inferior to real leather in terms of quality.

Is the leather coating removable?

Our leather covers are not removable. But at best they last a lifetime.

Assembly help

I'm missing the assembly instructions for my furniture. What should I do? Where can I find the assembly instructions online?

You can download your assembly instructions from our website. Simply scroll to the bottom of this page (FAQs). There you will find the assembly instructions for our entire product range.

My assembly instructions are not specific to my piece of furniture. What should I do?

Our assembly instructions are generalised, and explain the assembly system for each type of product we offer. The instructions are therefore adaptable to your individually configured piece.

I don't understand the assembly instructions. What should I do?

If you encounter difficulties while assembling your piece of furniture, please feel free to contact our customer service team at support@mycs.com or by calling 0330 808 7475 (Mon-Fri: 9am-6pm; Sat: 10pm-6am GMT).

Shipping

How long are the delivery times and how much does shipping cost?

Your furniture will be delivered free of charge. The delivery times listed on our website are updated in real time for each piece, according to their availability, and can therefore vary from design to design. Estimated delivery times are displayed in the top right-hand corner of the configurator page, next to the "Add to cart" button.

Do I have to take into account additional lead time due to shipping to the UK?

The lead time is reflected within the configurator in the top right hand corner of the product. Nevertheless, delays of 1-2 weeks can occur due to customs clearance.

Do I have to pay additional customs charges for any of my products?

No, you don’t have to pay additional customs charges.

When will my order be delivered?

Once your order has been received and accepted, you'll receive a confirmation email containing an estimated delivery date. Our logistics team will then send you an email when your item is ready for delivery, followed by our third party delivery provider contacting you directly to arrange a delivery time and date that suits you. If you opted for the assembly service, then our logistics team will contact you to arrange an appointment.

I won't be at home for the specified delivery slot, what shall I do?

Please contact the delivery service or our customer service team on 0330 808 7475 (Mon-Fri: 9am-6pm; Sat: 10pm-6am GMT) or send them an mail at support@mycs.com. Please note there may be an additional charge for deliveries at a specific time of day.

Do you deliver all the way to my door?

Yes, our lovely delivery team will carry your items into a room of your choice. Smaller items will simply be delivered to your door.

Can I change the delivery address after I've placed my order?

If your order has not yet been shipped, it is still possible to change the delivery address. To do so, please contact our customer service team to request a change of delivery address, remembering to quote your order number.

My delivery did not arrive during the specified delivery slot, what should I do?

Please accept our apologies. If you have the delivery service's number, please call them quoting your order or tracking number. If you are unable to reach the delivery service, please contact our customer service team on 0330 808 7475 (Mon-Fri: 9am-6pm; Sat: 10pm-6am GMT) or send them an mail at support@mycs.com so we can get this resolved for you.

Supplementary Orders

Can I order single parts and extensions?

Yes, you can order additional modules after your order has gone through—but please note, this cannot be done via the website. Whether you need add an extra shelf, different coloured doors, a shelf extension panel, additional modules to your sofa, or an extension for your table, simply contact us via mail at support@mycs.com and let us know what you'd like to add to your order.

Payment

Can I pay in instalments?

Unfortunately not. With MYCS, the entire amount for your piece of furniture is due in advance. You can pay by PayPal, credit card or wire transfer.

I haven't received a payment confirmation, even though my payment has gone through.

Please accept our apologies for this error. Please contact our customer service team on 0330 808 7475 (Mon-Fri: 9am-6pm; Sat: 10pm-6am GMT) or email us at support@mycs.com. In order for us to process your query efficiently, please provide your order number, name and the email address originally used to place the order. We will then be able to provide confirmation of your payment without delay. For payments made via bank transfer, please note that the transaction can take several days to process.

What are MYCS' bank details?

Here they are:
mycs GmbH - UK
Bank: Barclays
Account Number: 03788768
Sort Code: 20-97-09
To ensure your order is processed as quickly as possible, please provide both your NAME and ORDER NUMBER as the reference for your transfer.

Can I change the payment method after placing my order?

For technical reasons, we are unable to retroactively alter the payment method used to place your order.

My PayPal payment has fail to go through. What should I do?

You can either try to place the order again using a different payment method, or we can try to put the order through manually. To do so, please contact our customer service team by emailing support@mycs.com or calling us on 0330 808 7475 (Mon-Fri: 9am-6pm; Sat: 10pm-6am GMT). Important: please send your email from the same address used to place your order, otherwise we will be unable to provide any information for data protection reasons. Thank you!

I received a payment reminder but have already paid, what should I do?

Please accept our apologies for this error. Please contact our customer service team directly on 0330 808 7475 (Mon-Fri: 9am-6pm; Sat: 10pm-6am GMT) or send them an mail at support@mycs.com. In order for us to process your query efficiently, please provide your order number, name, and the email address originally used to place the order.

I haven't received my invoice.

Please contact our customer service team directly on 0330 808 7475 (Mon-Fri: 9am-6pm; Sat: 10pm-6am GMT) or send them an mail at support@mycs.com. In order for us to get back to you quickly, please be sure that you always contact us from the email address associated with your account, or the one you used to place your order.

I have a question about my invoice/My invoice is incorrect.

Please contact our customer service team on (0031) 8000 200 360 (Mon-Fri: 9am-6pm; Sat: 10pm-6am) or send them an mail at support@mycs.com. So that we can deal with your question as quickly as possible, please have the following ready: your order number, your name, and the email address used to place your order.

Cancellations, returns & refunds

My order is damaged, what should I do?

We are very sorry to hear this. Please get in touch with our customer service team, ideally via email at support@mycs.com, so that you can send us a photo of the damage. Please also include the part number, order number and, if appropriate, let us know what your preferred solution would be. Important: Please send your email from the same email address you used to place your order, or we will be unable to provide any information for data protection reasons. Thank you!

I have received the wrong item in my order.

We are very sorry to hear this. Please get in touch with our customer service team, ideally via email at support@mycs.com, so that you can send us a photo of the incorrect item you have received. Please also include the part number, order number and, if appropriate, let us know what your preferred solution would be. Important: Please send your email from the same email address you used to place your order, or we will be unable to provide any information for data protection reasons. Thank you!

How do I return a product?

Please contact our customer service team by emailing us at support@mycs.com or calling us on 0330 808 7475 (Mon-Fri: 9am-6pm; Sat: 10pm-6am GMT). Please provide the part number(s), the number of items to be returned, your order number, and state the reason you are returning the product. We will then promptly send you a returns label. Please note: you may be responsible for covering the cost of the return—please see the cancellation policy in our T&Cs. Important: Please send your email from the same email address associated with your order. Thank you!

Something is missing from my order, what shall I do?

We are very sorry to hear this. Please get in touch with our customer service team, via email at support@mycs.com or calling us on 0330 808 7475 (Mon-Fri: 9am-6pm; Sat: 10pm-6am GMT). Please provide the part number, order number, and a description of what is missing from your order, and, where possible, let us know what your preferred solution would be.
Important: Please send your email from the same email address you used to place your order, or we will be unable to provide any information for data protection reasons. Thank you!

Where can I get spare parts from?

Please get in touch with our customer service team via email support@mycs.com or calling us on 0330 808 7475 (Mon-Fri: 9am-6pm; Sat: 10pm-6am GMT).
Please send a detailed description of the item(s) you require, including the part numbers where necessary. Please be sure to send your email from the same email address associated with your original order.

How do I remove a product from or cancel my order?

It is still possible to cancel your order up until you have received a shipping confirmation. Please contact our customer service team directly at support@mycs.com or calling us on 0330 808 7475 (Mon-Fri: 9am-6pm; Sat: 10pm-6am GMT).
Please send us the product numbers you wish to remove from your order/details of the order you wish to cancel. Please be sure to send your email from the same email address you used to place the order so that we can help you as quickly as possible.

I cancelled my order but have received a delivery note.

Please call us immediately on 0330 808 7475 (Mon-Fri: 9am-6pm; Sat: 10pm-6am GMT).

How can I exchange my product?

Please contact our customer service team directly on support@mycs.com or calling us on 0330 808 7475 (Mon-Fri: 9am-6pm; Sat: 10pm-6am GMT). Please send us a detailed description of the items you wish to return and their part numbers, along with your order number, and the reason for your return. Please also provide a list of the new modules, along with their part numbers, that you would like to receive in exchange. To ensure we can help you as quickly as possible, please be sure to send your email from the same email address you used to place the order/the email address associated with your user account.

Terms of return

Please see our our terms and conditions page for more information regarding order cancellations.

MYCS User Pool

What is the MYCS User Pool?

The MYCS Customer Pool is an initiative that aligns our design process with our core belief that our customers should be the creators. By joining the Customer Pool and sharing your experiences with us, you will be involved in each step of our evolution—from ideation, to prototyping, to our final product. By sharing your feedback on your MYCS journey, you contribute to the culture of creation at MYCS—where your input has a direct influence on our design process, from beginning to end. If you would like to apply to the MYCS Customer Pool, please complete our short application questionaire.

What kind of research/testing is involved?

We want to learn the details of your experience so that we can optimise your journey with us at each and every step. This can involve questionnaires, one-on-one interviews, or direct product and website testing. When testing our online portal, a member from our design staff will be on hand to guide you through the process and to make notes of your journey. At the beginning of each test you will be given precise instruction on what to do and how the information gathered will be used.

How long does the research/testing take?

The amount of time needed for each research/testing session will vary, but testing will generally take 45 minutes to 1 hour. We will inform you of the estimated testing time when we contact you to participate. You will always be compensated for a minimum of 1 hour and will receive extra compensation if testing takes longer.

How am I compensated?

Each time you do a test with us, regardless of the length or style of testing, you will have the option of an Amazon voucher or a MYCS voucher, both with a value of 50€. In the very rare case that testing takes longer than 45 minutes, we will compensate you with a voucher of a corresponding higher value.

Can I use all of my MYCS vouchers towards one piece of furniture?

Simply put, yes! A standard MYCS voucher cannot be used in conjunction with another MYCS voucher, but with each test you take with us we can combine the value into one voucher. We will keep an account of each time you test with us and automatically update it for you.

Services

Is it possible to order material samples?

Yes. You can order samples for free by clicking on Inspiration in the main menu, then Order Samples. You can then select up to 8 materials that you like, and we'll send you these samples by post.

How to contact an advisor for questions about our products and conditions?

You can contact us through 3 channels: by email at support@mycs.com, through our live chat function at the bottom right of the website, or by telephone on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).

Do you have any MYCS stores/showrooms where I can view your products in person?

We are planning to open a showroom in London in the near future. We already have 8 showrooms in Europe, located in Paris, Berlin, Hamburg, Dusseldorf, Frankfurt, Stuttgart, Munich and Zurich. These are showrooms where you can see our furniture up close and consult with our interior designers. Our showrooms are not stores, however, and it is not possible to buy furniture on the spot. Additionally, you can take a tour at our virtual showroom.

Do you have a newsletter?

Yes. You can subscribe by scrolling to the bottom of any of our webpages to the banner titled "Subscribe to our newsletter now!". Enter your email address and click on "Subscribe". You will then receive an email asking you to confirm your subscription. The weekly newsletter will keep you up-to-date with the latest decorating and interior design trends, as well as any newly released MYCS products. We will also let you know about any offers we are running. If for any reason you have problems subscribing to our newsletter, please check your spam/junk email folder and, if the problem persists, drop our customer service team an email at support@mycs.com.