Modular configuration

What is a heavy-duty board?

If you want to place particularly heavy objects on your GRYD, it is best to choose “heavy-duty boards” in the configurator. Reinforced boards will let you play it safe while staging your GRYD: Narrow boards (37 cm) can withstand up to 60 kg, and wide boards (73 cm) up to 40 kg. Keep in mind that it is important that you distribute the load as evenly as possible. There is one exception: boards with feet! Unfortunately, we cannot offer them as heavy-duty boards.

You can also strengthen your GRYD later with a metal brace. It is available in white or black, is easy to assemble and holds 80 kg. And if you have a load of up to 100 kg, simply double the support by taking two of them. The strut is not intended for reinforcement as a bench or something similar. Please contact our customer service by email: support@mycs.com if you have any further questions.


Is that all? Not quite: the heavy duty boards are available in black and white. They are also a real aesthetic enhancement, serving as an accent in your GRYD.

Do my shelves need to be fixed to the wall?

Yes, it is always necessary to fix shelves to the wall as it provides additional stability. If your shelf is in the middle of the room rather than next to a wall, it needs to be attached to the floor or ceiling instead. Adding back panels will make your shelf even more stable.

Can the shelves and cabinets be hung on the wall?

Yes, the GRYD furniture models can be hung on the wall. For support, there are discreet wall brackets in 37 cm and 73 cm, available in black or white.

What do I need to consider when hanging my shelves and/or cabinet?

So that we can ensure that the wall cabinet is securely attached, the wall provided should be as flat as possible. A flat wall will allow the wall brackets to be optimally attached and screwed firmly to the wall. The wall itself should also be as stable as possible. We supply you with a wall bracket and a shelf bracket for each vertical module of your configuration, which are screwed together and placed in the top area of the module. You can choose whether you prefer the brackets in black or in white. Please note that the maximum load per wall bracket must not exceed 100 kg. An Allen key as well as screws and dowels for fastening to brick or concrete walls are also included in the delivery of your wall cabinet. If you have plaster or plasterboard walls, you can unfortunately not use our wall cupboard. For all other wall properties you need the appropriate screw / dowel combinations - it's best to get advice from a hardware store.

Is it possible to personalize the cut-outs made for skirting boards?

Yes, you can enter your exact preferred dimensions for the skirting board cut-outs (baseboard cuts) in the "Review" tab of the configurator. The price is automatically calculated according to the number of cut-outs that need to be made. Please note that this option is not available if you have added legs to your shelf, or if you have drawers or cupboards at the bottom of your shelf.

Do MYCS shelves have feet or legs?

All shelves are supplied with discreet, height-adjustable feet that are set into the shelf walls at the factory. They can compensate for unevenness in the floor and are independently adjustable in height from 0.5 to 2 cm. You can find a picture in the description of your configuration. In addition to these subtle feet, ten other models of shelf feet in wood and metal are also available in the configurator. Do you still have questions? Then contact our interior design team at support@mycs.com or 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).

Do you also offer ladders for high shelves?

Yes, we offer stainless steel ladders with a height of 230cm or 320cm. To order these, please contact our interior design team at support@mycs.com or call 0330 808 7475. We are here to help Monday - Friday, 9am - 5pm GMT.

Are the doors and drawers of your wardrobes lockable?

Unforuntely, no, the doors and drawers of our wardrobes are not lockable.

Which direction do the shelf doors open in?

You can easily change the opening directions of your shelf's or storage's doors by turning the door around during the assembly. You decide about it.

Is it possible to place the boards at different heights than displayed on the website?

Yes, absolutely! The default space between shelves within the configurator is 17cm. However, as all of our vertical shelf walls are pre-drilled holes with holes at 32mm intervals, you can choose where to put each individual shelf during the assembly process.

Do I need backwalls for my shelf?

Back walls add extra stability to your furniture but they are not compulsory. We advise always fixing your shelves to the wall, however, for your own safety and to stabilise your shelves. You can either add back walls to particular sections of your shelf, (to create an alcove, for example) or add them to the entire shelf.

How do I plan shelves reaching up to the ceiling?

If you choose a height from our configurator, please leave a gap of 5 cm to the actual height of your ceiling.

Can I see and touch the materials and colors somewhere?

Yes, if you visit one of our showrooms, feel free to discover our furniture from as close as you want. Our interior designers will be glad to help and advise you. Or you order one of our sample boxes for free to get an impression of our quality standards. Please note that the inner materials for wardrobes (coated chipboard in oak, walnut, white and anthracite) are not part of the sample selection.

Product specifications

What is the maximum load of the shelf boards?

Our boards with a width of 36 cm and 72 cm can be loaded with 20kg and up to 60 kg with additional support. The weight has to be distributed on the whole length of the board.

How do I care for the marble surfaces?

If you spill any liquids on your marble table, please remove them immediately with a clean, moist cloth. For a more thourough cleaning, please use pH-neutral soap only. Any acid or alkaline products might harm your marble's surface. To prevent any damages, please use coasters underneath your drinks and hot objects.

Which are the optical influences of the characteristics of wood?

Wood is a natural product. As every tree grows individually, the wood and veneers of each tree are unique in colour and texture. When you order a wood furniture, like from MYCS, it is not unusual but very natural that even within one type of wood there can be variations in structure and colour.

How do I care for wooden surfaces?

Clean the surface of the furniture with a soft, damp cloth. Avoid using any abrasive sponges or solvents. Our wooden surfaces are not oiled, but we recommend doing so in order to protect the wood from marks and other everyday wear and tear. Make sure to use environmentally-friendly, non-pigmented oils for this.

Are the wooden table tops oiled or varnished?

Our table tops are pre-oiled by the manufacturer. We recommending re-oiling it before use and continuing to do so periodically to keep it looking its best. The oil protects your table, revitalises the wood and has several advantages: it's easy to use, doesn't leave a film, and is waterproof and good for the environment.

Standards and certificates

Are the synthetic finishes unhealthy?

We want you to be fine, so we only use sustainable material with high quality standards. Our synthetic finishes are environmentally friendly, well-tolerated, produced in Europe and registered for furniture.

Where do wood and veneers come from?

Sustainability and responsibility in the production process are part of our company culture and of highest priority. Our high-quality wood and veneer come from established European providers.

Assembly help

I'm missing the assembly instructions for my furniture. What should I do? Where can I find the assembly instructions online?

You can download your assembly instructions from our website. Simply scroll to the bottom of this page (FAQs). There you will find the assembly instructions for our entire product range.

My assembly instructions are not specific to my piece of furniture. What should I do?

Our assembly instructions are generalised, and explain the assembly system for each type of product we offer. The instructions are therefore adaptable to your individually configured piece.

I don't understand the assembly instructions. What should I do?

If you encounter difficulties while assembling your piece of furniture, please feel free to contact our customer service team at support@mycs.com or by calling 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).

Delivery

How long are the delivery times and how much does shipping cost?

Your furniture is delivered free of charge. The delivery times listed on our website are updated in real time for each configuration, according to their availability of the individual modules. The delivery times displayed can therefore vary depending from design to design! They are displayed in the top right-hand corner of the configurator page, next to the "Add to cart" button.

When will my order be delivered?

Once your order has been received and accepted, you'll recieve a confirmation email containing an estimated delivery date. Our logistics team will then send you an email when your item is ready for delivery, followed by our third party delivery provider contacting you directly to arrange a delivery time and date that suits you. If you opted for the assembly service, then our logistics team will contact you to arrange a convenient time slot.

I won't be at home for the specified delivery slot, what shall I do?

Please contact the delivery service or our customer service team on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or via email at support@mycs.com. There may be an additional charge for deliveries at a specific time of day.

Do you deliver all the way to my door?

Yes, our lovely delivery team will carry your items into a room of your choice. Smaller deliveries will simply be delivered to your door.

Can I change the delivery address after I've placed my order?

If your order has not yet been shipped, it is still possible to change the delivery address. To do so, please contact our customer service team to request a change of delivery address, remembering to quote your order number.

My delivery did not arrive during the specified delivery slot, what should I do?

Please accept our apologies for this. Please contact the delivery service if you have their number, quoting your order or tracking number. If you are unable to reach the delivery service, please contact our customer service team on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or send them an email at support@mycs.com.

Payment

What are my payment options?

We accept the following payment methods for orders placed via our website: Credit card Bank transfer (payment in advance) Paypal We do not accept payments via cheque. For all payment methods, your data is securely encrypted according to the latest security standards.

I haven't received a payment confirmation, even though my payment has gone through.

Please accept our apologies for this error. Please contact our customer service team on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or email us at support@mycs.com. In order for us to process your query efficiently, please provide your order number, name and the email address originally used to place the order. We will then be able to provide confirmation of your payment without delay. For payments made via bank transfer, please note that the transaction can take several days to process.

What are MYCS' bank details?

Here they are:
mycs GmbH - UK
Bank: Barclays
Account Number: 03788768
Sort Code: 20-97-09
Whenever you pay via bank transfer and to ensure your order is processed as quickly as possible, it is vital that you state both your name and order number as the reference for your transfer.

Can I change payment method after placing my order?

We are sorry but unfortunately for technical reasons we are unable to retroactively alter the payment method used to place your order.

My PayPal payment has fail to go through. What should I do?

You can either try to place the order again using a different payment method, or we can try to put the order through for you manually. To do so, please contact our customer service team by emailing support@mycs.com or calling us on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT). Important: please send your email from the same address you used to place your order, otherwise we will be unable to provide any information for data protection reasons. Thank you!

I received a payment reminder but have already paid, what should I do?

Please accept our apologies for this error. Please contact our customer service team directly on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or email us at support@mycs.com. In order for us to process your query efficiently, please provide your order number, name and the email address originally used to place the order.

I haven't received my invoice.

Please contact our customer service team directly on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or by emailing us at support@mycs.com. In order for us to get back to you quickly, please be sure that you always contact us from the email address associated with your account or the one you used to place your order.

I have a question about my invoice/My invoice is incorrect.

Please contact our customer service team on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or by emailing us at support@mycs.com. So that we can deal with your question as quickly as possible, please make sure to give us your order number, your name, and the email address used to place your order.

Cancellations & returns

My order is damaged, what should I do?

We are very sorry to hear this. Please get in touch with our customer service team, ideally via email at support@mycs.com, so that you can send us a photo of the damage. Please also include the part number, order number and, if appropriate, let us know what your preferred solution would be. Important: Please send your email from the same email address you used to place your order, or we will be unable to provide any information for data protection reasons. Thank you!

I have received the wrong item in my order.

We are very sorry to hear this. Please get in touch with our customer service team, ideally via email at support@mycs.com, so that you can send us a photo of the incorrect item you have received. Please also include the part number, order number and, if appropriate, let us know what your preferred solution would be. Important: Please send your email from the same email address you used to place your order, or we will be unable to provide any information for data protection reasons. Thank you!

How do I return a product?

Please contact our customer service team by emailing us at support@mycs.com or calling us on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT). Please provide the part number(s), the number of items to be returned, your order number and state the reason you are returning the product. We will then promptly send you a returns label. Please note: you may be responsible for covering the cost of the return, please see the cancellation policy in our T&Cs. Important: Please send your email from the same email address associated with your order. Thank you!

Something is missing from my order, what shall I do?

We are very sorry to hear this. Please get in touch with our customer service team, via email at support@mycs.com or by calling 0330 808 7475 (Mon - Fri, 9am - 5pm GMT). Please provide the part number, order number and a description of what is missing from your order, and, where possible, let us know what your preferred solution would be. Important: Please send your email from the same email address you used to place your order, or we will be unable to provide any information for data protection reasons. Thank you!

Where can I get spare parts from?

Please contact our customer service team on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or by emailing us at support@mycs.com. Please send a detailed description of the item(s) you require, including the part numbers where necessary. Please be sure to send your email from the same email address associated with your original order.

How do I remove a product from or cancel my order?

It is still possible to cancel your order up until you have received a shipping confirmation. Please contact our customer service team directly on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or via email at support@mycs.com. Please send us the product numbers you wish to remove from your order/details of the order you wish to cancel. Please be sure to send your email from the same email address you used to place the order so that we can help you as quickly as possible.

I cancelled my order but have received a delivery note.

Please contact our customer service team as soon as possible by calling 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).

How can I exchange my product?

Please contact our customer service team directly on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT) or via email at support@mycs.com. Please send us a detailed description of the items you wish to return and their part numbers, along with your order number, and the reason for your return. Please also provide a list of the new modules, along with their part numbers, that you would like to receive in exchange. To ensure we can help you as quickly as possible, please be sure to send your email from the same email address you used to place the order/the email address associated with your user account.

Cancellation policy

Please see our our terms and conditions page for more information regarding order cancellations.

Order process

How can I track my order?

Once you have placed your order, you will receive an email updating you on the progress of your order. Our logistics team will contact you directly to give you more details about the shipping and delivery of your order. If you would like to find out more information about the status of your order, please don't hesitate to contact our customer service team at support@mycs.com or give us a call on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).

What is the order confirmation? What information does it contain and what does it mean?

Once your order has gone through on our site, you will receive an order confirmation via email. This contains a breakdown of all the modules that make up your order and which will be delivered to you. We would advise reading through this carefully and getting in touch with us if you find any errors.

Can I order single parts and extensions?

Yes, you can order additional modules after your order has gone through, but this cannot be done online! Whether you would like to add an extra shelf, different coloured doors, a shelf extension panel, additional modules to your sofa or an extension for your table, simply contact us at support@mycs.com and let us know what you'd like to add.

Furniture care

How do I care for the marble surfaces?

If you spill any liquids on your marble table, please remove them immediately with a clean, moist cloth. For a more thourough cleaning, please use pH-neutral soap only. Any acid or alkaline products might harm your marble's surface. To prevent any damages, please use coasters underneath your drinks and hot objects.

How do I care for wooden surfaces?

Clean the surface of the furniture with a soft, damp cloth. Avoid using any abrasive sponges or solvents. Our wooden surfaces are not oiled, but we recommend doing so in order to protect the wood from marks and other everyday wear and tear. Make sure to use environmentally-friendly, non-pigmented oils for this.

How do I care for lacquered surfaces?

Clean the surface of the furniture with a damp, non-fluffy cloth, such as a microfibre or silk cloth. If you notice a mark, use a little soap and water to remove it. Ensure that you rub the cloth in a circular motion to avoid scratching your furniture.

Services

Is it possible to order samples of your materials?

Yes. You can order samples for free by clicking on "Inspiration" in the main menu, then "Order Samples". You can then select up to 8 materials that you like, and we'll send you these samples by post.

How can I get in touch with a customer service agent about any other questions I might have?

You can contact us through 3 channels: by email at support@mycs.com, through our live chat function at the bottom right of the website, or by telephone on 0330 808 7475 (Mon - Fri, 9am - 5pm GMT).

Do you have any MYCS stores/showrooms where I can view your products in person?

We are planning to open a showroom in London in the near future. We already have 8 showrooms in Europe, located in Paris, Munich, Berlin, Zurich, Dusseldorf, Hamburg and Frankfurt. These are showrooms where you can see our furniture up close and consult with our interior designers. Our showrooms are not stores, however, and it is not possible to buy furniture on the spot.

Do you have a newsletter?

Yes. You can subscribe by scrolling to the bottom of any of our webpages to the banner titled "Subscribe to our newsletter now!". Enter your email address and click on "Subscribe". You will then receive an email asking you to confirm your subscription. The weekly newsletter will keep you up-to-date with the latest decorating and interior design trends, as well as any newly released MYCS products. We will also let you know about any offers we are running. If for any reason you have problems subscribing to our newsletter, please check your spam/junk email folder and, if the problem persists, drop our customer service team an email at support@mycs.com.

MYCS User Pool

What is the MYCS User Pool?

The MYCS User Pool is an initiative that aligns our design process with our core belief that our customers should be the creators. By joining the User Pool and sharing your experiences with us, you will be involved in each step of our evolution- from ideation, to prototyping, to our final product. By sharing your feedback on your MYCS user journey, you contribute to the culture of creation at MYCS- where your input has a direct influence on our design process from beginning to end. If you would like to apply to the MYCS User Pool you can take our short application questionaire.

What kind of research/testing is involved?

We want to learn the details of your user experience so that we can optimise your journey with us at each and every step. This can involve questionnaires, one-on-one interviews, or direct product and website testing. When testing our online portal, a member from our design staff will be on hand to guide you through the process and to make notes of your user journey. At the beginning of each test you will be given precise instruction on what to do and how the information gathered will be used.

How long does the research/testing take?

The amount of time needed for each research/testing session will vary, but testing will generally take 45mins to 1 hour. We will inform you of the estimated testing time when we contact you to participate. You will always be compensated for a minimum of 1 hour and will receive extra compensation if testing takes longer.

How am I compensated?

Each time you do a test with us, regardless of the length or style of testing, you will have the option of an Amazon voucher or a MYCS voucher, both with a 50€ value. In the very rare case that testing takes longer than 45mins, we will compensate with a voucher of a corresponding higher value.

Can I use all of my MYCS vouchers towards one piece of furniture?

Simply put, yes! A standard MYCS voucher cannot be used in conjunction with another MYCS voucher, but with each test you take with us we can accumulate the values into one voucher. We will keep an account of each time you test with us and automatically update it, so you don’t have to think about it.